scholarly journals Public Service in the Environment Sector in Indonesia

2021 ◽  
Author(s):  
Yusriadi Yusriadi

The Online Based Environmental Information System Program (SIMAS-LH Online) aims to realise excellent service through the ease of the community to get environmental data and facilitate business actors in reporting the implementation of the environment in Indonesia. This study aims to analyse and explain the application of bureaucratic reform from aspects of public service and its implication in Indonesia. This research was carried out within the Makassar City Government of the South Sulawesi Province. The type of analysis used is a case study. The data sources in this study are primary data. Primary data is data obtained by researchers directly, while secondary information is data collected by researchers from existing sources. The determination of informants is determined sequentially. Informants in this study amounted to seven people, consisting of four service users and three service providers. Data collection techniques are carried out by document study, observation, and interviews. The results of the study show that the community can also participate in providing services with information technology. The district does not have to come directly to the Environmental Management Service to submit the file to the complaint. At present, the community participates in giving advice and claims that have been carried out. The application of information technology has also created efficient services to be able to take advantage of information technology and positively support infrastructure.

Tuturlogi ◽  
2020 ◽  
Vol 1 (3) ◽  
pp. 221-230
Author(s):  
Saras Desca Lestari ◽  
Fajar Hariyanto ◽  
Yanti Tayo

Communication is a very decisive aspect for the delivery of public services, so service providers must know how to communicate well so that they can influence others in the service. This research uses a descriptive method with a qualitative approach. Interviews were conducted with informants determined by purposive sampling, the informants were employees who handled services at DLHK Karawang, and the society who received services. And use one of three important aspects/dimensions in public service communication, namely Institution/Corporate Image. The results showed that, communication of public services provided by the PPL DLHK Karawang had given a pretty good impression. Communities and companies have received complete information and good service, because important aspects/dimensions in service communication already exist in the DLHKKarawang. However there are still some shortcomings, DLHKKarawang does not have brochures, leaflets or films about services. Yet in the implementation of public service communication must pay attention to all things that can support the achievement of the goal of providing excellent service.


2019 ◽  
Vol 4 (2) ◽  
pp. 196-209
Author(s):  
Euis Mardiyatul Fauziyah

This study aims to examine the Influence of Regional Financial Accounting Systems, Competence of the Government Aaparatur, and Use of Information Technology on the Quality of Local Government Financial Reports with Internal Control Systems as moderating variables. The data used in this study is primary data. Methods of collecting data using questionnaires distributed to respondents. The questionnaire was distributed to 64 Serang City Government Organization employees involved in the process of preparing financial statements. The data analysis method used in this study is the Moderated Regression Analysis (MRA). The results of this study indicate that the influence of the Regional Financial Accounting System has a positive and significant effect on the quality of the Regional Government's Financial Statements, Competency of Government Officials does not have a positive and significant effect on the quality of the Regional Government's Financial Statements, and the Utilization of Information Technology has no positive and significant effect on the quality of the Government's Financial Statements. Area. The results of this study also indicate that the Internal Control System moderates the relationship between the Effects of the Regional Financial Accounting System, while the Internal Control System is not able to moderate the Effect of Competency of Government Apparatuses, and the Utilization of Information Technology on the Quality of Regional Government Financial Statements.


Publika ◽  
2021 ◽  
pp. 97-108
Author(s):  
Nada Thalia ◽  
Meirinawati Meirinawati

Surabaya merupakan salah satu kota metropolis di Indonesia, maka banyak orang berbondong-bondong datang untuk mencari pekerjaan di Surabaya. Namun adanya ketimpangan antara jumlah angkatan kerja dengan tersedianya lapangan pekerjaan, sehingga banyaknya pengangguran di Surabaya. Pemerintah Kota dan Dinas Tenaga Kerja Kota Surabaya berupaya mengurangi jumlah pengangguran yang ada di Surabaya dengan menyelenggarakan program pelatihan keterampilan kerja. Penulis mengambil bidang otomotif. Tujuan penelitian ini yaitu untuk mendeskripsikan pelayanan prima program pelatihan keterampilan kerja di Dinas Tenaga Kerja Kota Surabaya (Studi pada Pelatihan Kerja Bidang Otomotif). Fokus penelitian ini terdiri dari 4 indikator meliputi 1) Attitude (sikap), 2) Attention (perhatian), 3) Action (tindakan), dan 4) Anticipation (antisipasi). Teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa pelayanan prima dari kedua pelatihan bidang otomotif sudah berjalan dengan baik, meskipun masih terdapat kendala. Hal tersebut diketahui pada konsep sikap di kedua pelatihan bidang otomotif sudah menerapkan sikap 5S dan berjalan sesuai SOP yang telah ditentukan. Konsep perhatian, kedua pelatihan bidang otomotif sangat berbeda penyedia jasa dan tutor pada pelatihan bidang otomotif mobil lebih cuek dan tegas kalau pelatihan otomotif – motor bersikap cepat dan cekatan dalam menyelesaikan masalah. Tindakan kedua pelatihan bidang otomotif juga berbeda mereka memiliki cara tersendiri jika ada salah satu masyarakat yang kurang paham saat proses pembelajaran berlangsung. Konsep antisipasti dari kedua pelatihan bidang otomotif berupa peralatan dan mesin otomotif yang lengkap dan selalu diganti disetiap tahunya. Salah satu saran yang diberikan yaitu pemberian materi yang lebih variatif. Kata Kunci: Pelayanan Prima, Pelatihan Keterampilan Kerja, Pelatihan Otomotif.   Surabaya is one of the metropolises in Indonesia, so many people flock to find work in Surabaya. However, there is an imbalance between the number of the workforce and the availability of jobs, so there are many unemployed people in Surabaya. The City Government and the Surabaya City Manpower Office are trying to reduce the number of unemployed people in Surabaya by organizing job skills training programs. The author takes the automotive field. The purpose of this research is to describe the excellent service of job skills training programs at the Surabaya City Manpower Office (Study on Automotive Job Training). The focus of this research consists of 4 indicators including 1) Attitude (attitude), 2) Attention (attention), 3) Action (action), and 4) Anticipation (anticipation). Data collection techniques through observation, interviews, and documentation. The results showed that the excellent service from the two automotive training courses had gone well, although there were still obstacles. It is known that the attitude concept in the two automotive field trainings has implemented the 5S attitude and runs according to the predetermined SOPs. The concept of attention, the two training in the automotive field are very different. Service providers and tutors in automotive training are more indifferent and assertive if automotive - motorbike training is fast and deft in solving problems. The second action of automotive training is also different, they have their own way if there is a community that does not understand the learning process. The anticipatory concept of the two training in the automotive field is in the form of complete automotive equipment and machines and is always replaced every year. One of the suggestions given is the provision of more varied material. Keyword : Excellent Service, Vocational Training, Automotive Training


2020 ◽  
Vol 1 (2) ◽  
pp. 266-286
Author(s):  
Mita Sandria ◽  
Restu Agusti ◽  
Adhitya Agri Putra

This study aims to determine the effect of the use of information technology, human resource competency, and functional oversight of the effectiveness of financial management of local public service agencies with the government's internal control system as a moderating variable. The data used in this study are primary data with questionnaires as instruments. The number of samples in this study were 112. However, only 92 (82,14%) respondents returned the questionnaire and could be processed. Data in this study were analyzed using the Structural Equation Modeling (SEM) model. Testing the hypothesis in this study using a significance level of 5% (0.05). The results of this study indicate that the use of information technology, human resource competencies, and functional oversight effect on the effectiveness of financial management of regional public service bodies and internal control systems can moderate the relationship of the use of information technology, human resource competencies, and functional oversight of the effectiveness of financial management bodies regional public services.


2020 ◽  
Vol 4 (2) ◽  
pp. 241
Author(s):  
Dahlila Dahlila ◽  
Aldri Frinaldi

Progress in information technology today also modernize various public services including population registration services. Nowadays people always wanted services that were easier and did not need to queue at service counters. To minimize problems related to services, public service providers make innovations in service. The Department of Population and Civil Registration of Pariaman City as the organizer of population document management services has made an internet-based innovation called Dukcapil Digi Mobile which means being served geniusly. By using qualitative research methods and data collection techniques carried out by interviews, observation, and documentation study, the results of this study showed that the Dukcapil Digi Mobile innovation criteria were successful in terms of the success factors in implementing the innovation. Its implementation was influenced by supporting and inhibiting factors.


2013 ◽  
Vol 29 (1) ◽  
pp. 93
Author(s):  
Grace Jenny Soputan

Manado City Government in carrying out their duties like providing excellent service to the public as a form of public service are maximized. This research aims determine whether the work environment has a positive effect on the service productivity of Manado City Government employees. Method research used is survey, data technique using questioner. The number of respondents 91 employees consisting Work unit exercising the licensing services. Data analysis using regression and correlationanalysis. The results showed that there is a positive influence of Work Environment on productivity services. Research results proclaim that there is a positive effect of the Work Environment on Productivity Services.


2019 ◽  
Vol 4 (1) ◽  
pp. 27-36
Author(s):  
Megandaru Kawuryan

Abstract The focus of this research is the development of information technology in supporting government communication in the city of Depok, West Java Province, more specifically regarding the website of the Government of Depok City, West Java Province.There have been several researches on the website of regional governments, including; 1. Evaluation of Government Implementation on Local Government Websites in Indonesia: Content and Management Perspective by Edwin Arief Sosiawan FISIP UPN Yogyakarta in 2008, 2. Quality Evaluation of Local Government Websites Using the Webqual Method (Case Study in Ogan Ilir District) by Candra Irawan UGM Faculty of Engineering Thesis in 2011, 3. Website Representation of Lampung Provincial Government as a Communication and Public Service Media in the Framework of E-Government by Arlyandi Satya Djauhari FISIP UNILA in 2016, and 4. Website usability level on the Banten Province Public Relation Bureau Website by M. Ervin Kurniawan Fisip Untirta Banten 2016, which distinguishes this research when compared to the above research are: 1. This research focuses on the development of information technology in Alvaro Rocha study (2014) published in the Emerlad Journal which is Scopus Indexed, the Rocha (2014) study entitled “Framework for a global quality evaluation of a website”. The method in this research is qualitative, in qualitative research with an inductive approach in easier for researchers to take pictures and describe the facts in the field, then the findings in the field are dissected with various theories that have been prepared. The results of this research are; The Depok City Government has used the website to communicate and provide of information on the website needs to be improved, 2. Community complaints need to be answered immediately, 3. Depok City Communication and Information Agency needs to be given more authority to gather information spread across several agency, 4. Website maintenance need to be considered because there are several pages that cannot be opened.  Keywords: Communication, Information Technology, Public Service, Website


2017 ◽  
Vol 4 (2) ◽  
pp. 101
Author(s):  
Wiyanto Wiyanto

The purpose of this study is to find out the problems that cause complaints, complaints management of society and business undertook Semarang city government to overcome obstacles in the management of community complaints in an attempt to realize good government in the city of Semarang. This research is a qualitative research. The research location is centered on Public Service Complaint Handling Center (P5) Semarang City. The source of data comes from the in-depth interviews conducted with employees P5, documents and questionnaires. Data were collected through interviews, documentation, and observation. To ensure the validity of the data the researchers used triangulation techniques and then performed the analysis. The results of this study indicate that the problem that raises the complaints in the community is the service both services and non-services from service providers (government of Semarang City) not in accordance with community expectations. In addition, complaints arise due to service providers and service users who violate the rights of other service users. Model of community resolving as an outcome of this research. Suggestion for government officials needs to pay attention and support the community to improve the services provided. For the next researchers who conduct an integrated academic study of various disciplines.


Dialog ◽  
2016 ◽  
Vol 39 (2) ◽  
pp. 181-192
Author(s):  
M. Agus Noorbani

Hajj service management is one of the main responsibilities of Ministry of Religious Affairs (MoRA). Besides MoRA, the Law No. 13 Year 2008 on the management of Hajj also mentions that public institutions can be involved in hajj management service ]which includes Special Hajj Service (PIHK). This research is a case study to investigate the management of Special Hajj Service by PIHK Azizi Kencana Wisata in Medan. This study found out that there were some repetitive violations on the Special Hajj service in Medan. These violations might be caused by the insufficient monitoring by the local office of Ministry of Religious Affairs that does not have authority to conduct monitoring and to give penalties to Hajj service providers who commit violations. KEY WORDS: Special hajj, PIHK, public service, Medan


2020 ◽  
Vol 2 (4) ◽  
pp. 538-548
Author(s):  
Syamsul Bahri ◽  
Khasan Effendy ◽  
Ngadisah ◽  
Sampara Lukman

Public service is the most critical task for the Tangerang City government bureaucracy. The Tangerang City Government is the government organ closest to the people it serves to empower. This study seeks to describe the implementation of public policies to improve the quality of public services to improve people's welfare in the city of Tangerang. This research uses a qualitative approach with descriptive methods. The results show that public services to improve welfare can be seen from 5 dimensions, namely: (1) Tangibles are something that is visible and directly proven, generally aimed at the form of office appearance, the comfort of the room where it provides public services, the completeness of the facilities provided, the presence of officers who serve to support implementation of public services; (2) Reliability, which is the ability to deliver promised public services in a timely manner, according to procedures, equality / equal treatment of officers with simplicity, and speed, is a reliable, accurate and consistent capability in providing public services as desired by consumers (3) Responsiveness is a high sensitivity towards consumers followed by acting appropriately in accordance with the needs as seen by the desires of public service providers to help consumers; (4) Assurance as a guarantee of security in obtaining public services so that there are no doubts about the emergence of errors in the provision of public services; (5) Emphaty, namely feeling what other people think and trying to understand and understand what the wants, wants and needs of customers include; understanding customer needs, desires (motivation) to help customers (society), conformity of service to customer needs (community), concern for customers (community), and the desire to follow up on criticism and suggestions with problems managing the needs of service users.


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